Rights & Responsibilities

Your Rights

  • We believe that everyone receiving services at ROCK has certain rights and responsibilities. Your rights include the right to:
  • Be informed of, know and understand your rights.
  • Be treated with dignity, respect, honesty, and integrity.
  • Be and feel safe.
  • Receive safe, competent and effective services.
  • Be treated fairly no matter your age, race, culture, ethnicity, sex, religion, gender identity, and/or sexual orientation.
  • Be involved in decisions about the services you receive.
  • To have a support person or advocate involved in your/your child’s service.
  • Participate in assessment, treatment planning and the setting of treatment goals.
  • Raise concerns about the quality of service.
  • Inform your clinician of any complaints about your/your child’s services, and be responded to in a timely manner.
  • Refuse service or refuse to have certain people involve in your service.
  • Withdraw from services at any time without consequence.
  • Review your child’s file with your/your child’s clinician and be informed about how the information is used.
  • Add information to the file that you may feel is important; and to request the correction of any factual errors in your/your child’s file.
  • Have your personal health information kept private and confidential.
  • To take part in or to refuse to take part in research.
  • If you live in a ROCK residential program you have additional rights that are shared with you by our staff.

Your Responsibilities

  • Actively participating in the services and all meetings concerning your family;
  • Informing your child’s clinician if you feel our service is not providing what you/your child needs;
  • Attending scheduled appointments and notifying your/your child’s clinician if you are unable to attend and/or need to change an appointment.
  • Respecting the privacy of others, including their right to confidentiality, when you are involved in group services.
  • Treating ROCK staff, students and volunteers with respect, dignity and safety.

Click below to view our full client information package