Rights & Responsibilities

Your Rights

We believe that everyone receiving services at ROCK has certain rights and responsibilities. Your rights include the right to:
Be informed of, know and understand your rights.
Be treated with dignity, respect, honesty, and integrity.
Be and feel safe.
Receive safe, competent and effective services.
Be treated fairly no matter your age, race, culture, ethnicity, sex, religion, gender identity, and/or sexual orientation.
Be involved in decisions about the services you receive.
To have a support person or advocate involved in your/your child’s service.
Participate in assessment, treatment planning and the setting of treatment goals.
Raise concerns about the quality of service.
Inform your clinician of any complaints about your/your child’s services, and be responded to in a timely manner.
Refuse service or refuse to have certain people involve in your service.
Withdraw from services at any time without consequence.
Review your child’s file with your/your child’s clinician and be informed about how the information is used.
Add information to the file that you may feel is important; and to request the correction of any factual errors in your/your child’s file.
Have your personal health information kept private and confidential.
To take part in or to refuse to take part in research.
If you live in a ROCK residential program you have additional rights that are shared with you by our staff.

Actively participating in the services and all meetings concerning your family;
Informing your child’s clinician if you feel our service is not providing what you/your child needs;
Attending scheduled appointments and notifying your/your child’s clinician if you are unable to attend and/or need to change an appointment.
Respecting the privacy of others, including their right to confidentiality, when you are involved in group services.
Treating ROCK staff, students and volunteers with respect, dignity and safety.